Delivery and Refund Terms

2. Delivery: how and when

Access opens automatically the MOMENT payment is confirmed by the payment institution. There is no waiting period.

You reach the content from your signed-in ICATGO account, through the "Discoveries" tab and the invention page.

Access is unlimited in time; you can view it again whenever you want without paying again.

If your bank declines the payment, no access is granted and no amount is collected.

3. Why there is no right of withdrawal

Article 15/1-ğ of the Turkish Distance Contracts Regulation excepts intangible goods performed instantly in electronic form from the right of withdrawal.

A locked section opens the moment payment is confirmed, so it falls within that exception. This is stated at checkout with a separate confirmation box, and payment cannot start without it.

4. The only exception: the service was never delivered

The cases below are not a "refund" but the correction of a transaction that never happened: payment was taken and no content opened in return.

Payment was taken but access was not granted.

A different section opened than the one purchased.

A technical fault prevents the content from being displayed and we cannot resolve it.

A duplicate payment was taken for the same section; the excess is refunded.

5. Cases with no refund

Once the content has been opened, no refund is made. There is no exception to this rule.

We do not refund on the grounds of "it was not what I expected", "it was not useful to me" or "I changed my mind". Please review the public teaser before buying.

An invention failing commercially, not obtaining a patent, or not finding investment is not grounds for a refund.

Refund requests from users found to have breached the confidentiality obligation are not met.

6. How the refund process works

Write to info@icatgo.com from the email address used for payment. Including the transaction date and invention name speeds things up.

Requests are concluded within 14 days at the latest.

Approved refunds go back to the card used. Depending on your bank it may take a few business days to appear.

When a refund is approved, your access to that section is closed.

7. Payments that did not complete

If a payment was interrupted or your bank declined it, no access is granted and no amount is collected.

Some banks may show a temporary hold; that hold is released by the bank automatically.

If a payment shows as pending, the system automatically re-checks it with the payment institution; you can follow the result from your account.